What are Key Performance Indicators (KPIs)?
KPIs are specific, quantifiable measures used to evaluate the success of an organization in achieving its business objectives. They are critical for understanding performance in key areas. KPIs are usually SMART, i.e.: Specific, Measurable, Achievable, Relevant and Time-bound.
Dialogue helps you track your store's KPIs with conversion, engagement, and overall revenue growth metrics.
Contribution Metrics
Contributed Revenue
Contributed Revenue
Revenue from Customers who interacted with Dialogue assets.
Generated only when your customer purchased a product during the same session in which they interacted with a Dialogue asset, without necessarily being redirected.
βNot Contributed Revenue: If your customer interacts with a Dialogue asset > Leaves the website without buying > Returns > buys without interacting with any Dialogue assets.
Contributed Transactions
Contributed Transactions
The number of transactions from customers who interacted with Dialogue assets.
Counted only when your customer purchased a product during the same session in which they interacted with a Dialogue asset, without necessarily being redirected.
Not Contributed Transactions - If your customer interacts with a Dialogue asset > Leaves the website without buying > Returns > Buys without interacting with any Dialogue assets.
Engagement Metrics
Average Page Views
Average Page Views
The average number of times a visitor who engage with one of Dialogue asset has viewed a page in one session. This metric captures the total page views of all visitors who have engaged with Dialogue, regardless of how many times they have interacted with one of the Dialogue assets. As long as a user has interacted with a Dialogue asset at least once, their page views will be counted in this metric.
Asset Loads, Views & Clicks
Asset Loads
Asset Loads
The number of times that users visited pages that have active Dialogue assets on them.
Assets may load on pages but not be viewed by your customers. This happens when a Dialogue asset is located at the bottom of the page and your customer didn't scroll down to view it. In this case, the asset load will be counted, but the asset view will not be counted.
Average Order Value
Average Order Value Beta (AOV Beta)
Average Order Value Beta (AOV Beta)
AOV of Customers who engage with a Dialogue asset on your cart, mini cart or checkout pages.
AOV Beta is calculated by dividing the total revenue from customers who interacted with assets located on your cart page, checkout page, or with the Booster, a cross-sell asset featuring products, by the total number of transactions from those customers.
Direct & Pure Metrics
CTR & CVR
Click Through Rate (CTR)
Click Through Rate (CTR)
Clicks/Views = The rate of visitors that clicked on Dialogue Assets out of the number of times visitors viewed Dialogue Assets.
CTR is a measure of how successful an asset is at encouraging users to take a desired action. It is calculated by dividing the number of Asset Clicks by the number of Asset Views. For example, if an asset is viewed 100 times and receives 5 clicks, its CTR would be 5%.